Want to offer the Passiv Smart Thermostat to your customers but not sure where to begin? This simple 5-step guide walks you through becoming an installer – from finding out more about the Passiv Smart Thermostat and where to buy it, to accessing support for your first installation.
- Learn more about the Passiv Smart Thermostat
Before your first install, we’d recommend a bit of background reading and the Passiv website is the best place to start!
The Homeowners page explains the benefits of the Passiv Smart Thermostat for your customers, including simple control (with a proper in-home Thermostat and Programmer), perfect comfort and lower bills. Head to the Installers page to understand why the Passiv Smart Thermostat is the leading heat pump optimiser, making heat pump installation simpler by removing the need to set a weather compensation curve (all with offline commissioning in under 2 minutes).
We also have a Homeowner Help Centre with detailed guides on using the Passiv Thermostat, Programmer and app, and an Installer Help Centre with manufacturer-specific guidance and technical documentation. You can also visit our YouTube channel where you’ll find a series of short installation videos.
- Installation training
We offer (optional) installer training from our in-house support team. We can provide training at our Newbury HQ, remotely over a video call or at your offices or training centre. Get in touch with us at pst@passivuk.com to organise a free training session.
If you prefer to take things at your own pace, we have a series of short installation videos that will guide you through the entire process, from wiring up the Passiv Hub to commissioning on the Passiv Programmer.
You can find additional guidance on our Installer Help Centre, including the Installation Guide included in the box.
- Purchase the Passiv Smart Thermostat
You can purchase the Passiv Smart Thermostat from your local plumber’s merchant or renewable distributor. Visit our Buy Now page for a full list of stockists. The Passiv Smart Thermostat comes with wired or wireless Thermostats in either one zone or two zone kits.
- Your first installation
The Passiv support team will be on hand for your first Passiv Smart Thermostat installation. Before you start, it’s important to read through the Installation Guide and any manufacturer-specific guidance for the model of heat pump you are installing.
You can contact our support team at any point for installation, commissioning or handover support – just visit our Contact page.
- Onwards and upwards
Our support doesn’t stop after your first installation and we are always on hand to help you and your customers. We’d love to hear any feedback you have on your first installation or suggestions for future improvements. You can share feedback using our online form or by emailing us at pst@passivuk.com.
And that’s it – five, simple steps to smarter heat pump installs and happier customers! If you’d like to see it for yourself, book a demo with the team today.
