Need help with something?

Whether it's using the Passiv app, installing the Passiv Smart Thermostat or support with one of our other products, we are here to help.

Need help with the Passiv Smart Thermostat?

Visit our Help Centre to get the answers you need quickly.


For support using the Passiv app, Thermostat and Programmer to control your home heating and hot water.

Homeowner Help Centre >

For support installing and commissioning the Passiv Smart Thermostat alongside a heat pump.

Installer Help Centre >

Need help with another Passiv product?

Contact us for support with solar, an innovation project or one of our legacy heating products.